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Case Information
Case Contact
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Entitlement
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Account Name
*
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Additional Information
Status Reason
Case Type
Bug/Defect
Enhancement
Documentation
3rd Party
Configuration
Error/Event Log
Hardware Error
Information
Installation/Upgrade
Upgrade Request
Other
Documentation
Corruption
Not Applicable
caseType1
caseType2
caseType3
caseType4
caseType5
caseTyp6
Priority
High
Medium
Low
Case Reason
Technical Support
Pre-Sales
Post Sales
Product Download
Web Portal/KB access
caseReason3
caseReason5
caseReason1
Severity
Normal
Critical
High
Low
Description Information
Subject
*
Description
*
Hardware/Software Information
3rd Party Software Used
*
SQL Server
SQL 2005
SQL 2012
SQL 2014
SQL 2016
Not Applicable
SQL 2008
SQL - other
SQL 2008 R2
SQL 2017
SQL 2019
SQL 2022
SQL 2000
Operating Systems
Windows Vista
Windows 7 64bit
Windows 8 64bit
Windows 10 64bit
Not Applicable
Windows - Other
Windows 10 RS2
Windows 10 RS4
Windows 8.1
Windows 10 RS1
Windows 10 RS3
Windows 7 32bit
Windows 10 LTSB
Windows 10 TH2
Windows XP 32 bit
Windows XP 64 bit
Windows 10 22H2
Windows 11 22H2
Windows 11
Windows 10 21H1
Windows 11 23H2
Windows 11 24H2
Windows 10 RS5
Windows 10 1903
Windows 10 1909
Windows 10 v2004
Windows 10 20H2
Windows 11 21H2
Windows 10 21H2
Windows 10 32bit
Windows 8 32bit
Windows RS2
Windows 98
Windows 2000
Windows 2008 R2
OSX OS - Other
OSX Sierra 10.12.x
Windows 2012 R2
Windows 2016
Windows Client OS - Other
OSX Yosemite 10.10.x
Windows 8.1 64 bit
OSX High Sierra 10.13.x
Windows Server OS - Other
Windows Server 2022
Windows 2012
Windows 2008 64 Bit
OSX El Captain 10.11.x
OSX Lion 10.7.x
Windows 2008 32 Bit
Fix Version
*
Client Brand/Model
*
BIOS Type
UEFI
Legacy
Server Brand/Model
*
Hardware Encryption Enabled on Profile?
Hardware Encryption Enabled on Profile?
No
Hardware Encryption Enabled on Profile?
Yes
Hardware Encryption
SED
OSA
Product List
Advanced Features
BitLocker
Boot Logon
Communication
Credential Provider
Disk Access Control
Installation/Upgrade
Key Management
Media Encryption
Port Control
Recovery
SecureDoc File Encryption
SecureDoc OSA Client
SED
Token/Reader/SmartCard
Other
Software Encryption
WinMagic
Bitlocker
Apple FileVault 2
SD Release
SD Release
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No. of Affected Clients/User (SD)
*
*
Product
Win Standalone
Win Enterprise
Mac Standalone
Mac Enterprise
Linux Standalone
Linux Enterprise
Multi-Platform Standalone
Multi-Platform Enterprise
Opal Crystal Erase - NDA Required
No. of Affected Servers (SES)
*
*
Build
*
Beta
Beta
No
Beta
Yes
For Customer's Internal Use
Customer Communication
*
Customer’s Internal Case Number
*
